Support

At Sweepz Casino, we understand that questions and concerns can arise at any hour of the day. That's why our dedicated support team is available 24/7 to assist you with any issues you might encounter while enjoying your favorite Pragmatic Play games.

Our friendly and knowledgeable support agents are just a click away, ready to help with account questions, gameplay assistance, or technical support. We pride ourselves on quick response times and personalized solutions for every player.

Live Chat Support - Instant Assistance

Our most popular support option is our live chat feature, available directly on the Sweepz Casino website. With an average wait time of less than 2 minutes, our chat support provides immediate assistance for urgent matters.

Our chat representatives are extensively trained on all aspects of our platform, from account verification to explaining how to use your 100 Free Sweepz Coins welcome bonus. Whether you're new to our casino or a returning player, our team is equipped to handle your questions efficiently.

Email Support for Detailed Inquiries

For more complex questions or situations that require documentation, our email support at support@sweepz.com offers comprehensive assistance. Our team typically responds within 4-6 hours, providing thorough explanations and step-by-step guidance.

Email support is particularly helpful for account-related concerns, payment method questions about your Visa or MasterCard, or detailed explanations about our USD currency options. Each inquiry receives personal attention from a support specialist who will stay with your case until resolution.

Self-Service Help Center

Many common questions can be answered instantly through our comprehensive Help Center. We've organized information into easy-to-navigate categories:

Account Management - Learn how to update your information, reset passwords, and manage preferences.

Payment Information - Details about using MasterCard and Visa for transactions.

Game Rules and Strategies - Helpful guides for getting the most out of your gaming experience.

Bonus Information - Clear explanations of how to use your Sweepz Coins and other promotions.

Our Help Center is continuously updated based on player feedback to ensure the most relevant information is always at your fingertips.

Committed to Player Satisfaction

Our support team doesn't just answer questions—we're committed to ensuring your complete satisfaction with Sweepz Casino. Each team member undergoes extensive training in both technical aspects of our platform and customer service excellence.

We monitor our support quality through regular player feedback surveys, with our team consistently maintaining a 95% satisfaction rating. When you reach out to Sweepz Casino support, you can expect not only answers but also a genuinely helpful attitude.

Responsible Gaming Support

Beyond general assistance, our support team is specially trained to provide resources for responsible gaming. If you ever need help setting limits, taking a break, or accessing support resources, our team can guide you through the available options with complete confidentiality and respect.

The next time you have a question while playing your favorite Pragmatic Play titles or need assistance with your account, remember that the Sweepz Casino support team is always here to help—just a message away, any time of day or night.